It’s Okay To Have Questions. Here Are Our Frequently Asked Questions (FAQs)

Where is Care Provided?

Care for the member could be provided in and out of the home.

What Are The Days/Hours of 1915(i) Respite Care?

Services are offered during the day, overnight, weekend, and emergency care when needed.

How Do I Receive Services?

  1. Call your health plan, care coordinator, or Tailored Care Manager (TCM) to start the process.

  2. You will complete an assessment and wait for it to be processed.

  3. You will create a plan for services (individual Support Plan or Care Plan)

  4. Once the care plan is processed, services will start.

Who is Eligible?

You must have an NC Medicaid health plan managed by an LME/MCO (Trillium) like:

  • NC Medicaid Direct

  • Tailored Plans

  • EBCI Tribal Option

  • The Children & Families Specialty Plan

What Groups Are Not Eligible?

  • Standard Plan members (WellCare, UnitedHealthcare Community Plan, HealthyBlue, AmeriHealth Caritas, Carolina Complete Health)

  • NC Innovations Waiver Enrollees*

  • TBI Waiver Enrollees*

    *If you’re on the waitlist for the Innovations Waiver or the TBI Waiver, you can get 1915(i) services while you are waiting. You will not lose your spot.

If you have any other questions that may not be listed here. Please contact us. We will gladly assist you.