It’s Okay To Have Questions. Here Are Our Frequently Asked Questions (FAQs)

1915(i) Respite Questions

Where is Care Provided?

Care for the member could be provided in and out of the home.

What Are The Days/Hours of 1915(i) Respite Care?

Services are offered during the day, overnight, weekends, and emergency care when needed.

How Do I Receive Services?

First, you need to have NC Medicaid. Apply for NC Medicaid, if you do not already have it. Visit medicaid.ncdhhs.gov/apply or call the NC Medicaid Contact Center at 1-888-245-0179.

Then, you need to call to schedule an assessment. Call your Medicaid health plan’s Member and Recipient Service Line (listed on your health plan ID card or welcome letter) and ask for a 1915(i) assessment:

  • Trillium Health Resources, 1-877-685-2415, TTY: 711

  • If you have someone who is assigned to help you with your Medicaid (like a Tailored Care Manager or Care Coordinator), you can call them instead.

Who is Eligible?

You must have an NC Medicaid health plan managed by an LME/MCO (Trillium) like:

  • NC Medicaid Direct

  • Tailored Plans

  • EBCI Tribal Option

  • The Children & Families Specialty Plan (upon launch)

What Groups Are Not Eligible?

  • Standard Plan members (WellCare, UnitedHealthcare Community Plan, HealthyBlue, AmeriHealth Caritas, Carolina Complete Health)

  • NC Innovations Waiver Enrollees*

  • TBI Waiver Enrollees*

    *If you’re on the waitlist for the Innovations Waiver or the TBI Waiver, you can get 1915(i) services while you are waiting. You will not lose your spot.

Transition Management Services (TMS) Questions

Who is Eligible?

You are eligible for Transition Management Services (TMS) if you meet the criteria for membership in the Transition to Community Living Initiative (TCLI) and a housing slot.

If you are receiving services from the Assertive Community Treatment Team (ACTT) and the Community Support Team (CST), you cannot receive TMS services.

How do I get services?

An individual identified as a member of TCLI is referred to a TMS provider by the Transition Coordinator upon approval for a housing slot for the individual.

What are the Days/Hours of Service?

TMS services are provided 24/7 to meet the individual’s housing goals and assist the individual in a housing crisis. The days and hours for Transition Management Services (TMS) vary based on each individual's approved service plan, which can be scheduled flexibly to support transitions, housing needs, and community integration. Services are personalized to meet the unique needs and goals of each client.

What can TMS do for me?

TMS is designed to support individuals as they move toward stable, independent living in the community. Our team provides hands-on assistance, encouragement, and resources to help you reach your goals and maintain your housing. Services include:

  • Identifying Your Housing Preferences: We help you explore the type of living situation that works best for you and identify any barriers to successful tenancy, such as past housing issues or unmet support needs.

  • Identifying resources: Help accessing resources to pay for moving costs, security deposits, adaptive aids, home modifications, and basic furnishings.

  • Money Management & Entitlements: Support with creating a budget, paying rent and bills on time, and accessing financial benefits like SSI/SSDI, Medicaid, food stamps, and veteran benefits.

  • Activities of Daily Living: Coaching and support to help with everyday tasks such as cooking, cleaning, shopping, and personal hygiene.

  • Personal Health, Wellness, and Recovery: Encouragement and guidance in managing your mental and physical health, connecting with medical care, and promoting overall well-being and recovery.

  • Medication Management: Help organizing medications, understanding prescriptions, and developing routines to take them as prescribed.

  • Transportation Support: Assistance with finding and using reliable transportation for work, appointments, and community activities.

  • Tenant Rights & Responsibilities: Education on what it means to be a good tenant, understanding your lease, and handling disputes with landlords appropriately.

  • Behavior Support: Identifying behaviors that may impact your housing and learning healthier ways to manage stress, communication, and problem-solving.

  • Promoting Community Integration: Helping you connect with community resources, social opportunities, education, and employment to build a meaningful life beyond housing.